Onboarding and Implementation with Mycroft

Subscriptions with Mycroft include implementation hours in the first 45 days - This means the Customer Success team will implement, upload and update items in your environment to help fast-track your compliance. These tasks can be easily completed by admins, however our goal is to free up time so admins can focus on other compliance tasks.

Preparing for Your Onboarding

To make the most of your onboarding experience, please prepare any existing security documentation you may have. This can include:

• Current security policies and procedures

• Risk assessments

• List of Vendors

• Security controls documentation

• Any other compliance-related materials

You can send these documents to us before your call, and we'll implement them into the platform for you. For a complete list of helpful documentation to provide, please refer to our Onboarding Guide.

If you send us documents for Customer Success to implement for you, you will notice Mycroft employees as temporary users in your environment.

What to Expect

During your onboarding call, we'll work together to:

• Understand your current compliance status

• Identify the best approach for achieving your compliance frameworks within your timeline

• Set up your compliance roadmap

• Answer any questions you may have about the process

Feel free to include relevant team members in the onboarding call, such as security leads or compliance officers who will be involved in the process.

If you have any questions before your scheduled call, don't hesitate to reach out to our team.